Support

Pinnacle makes getting help simple and personal. Whether you have a question about your account, a deposit or withdrawal, or need help with a game, the support team is ready to assist with clarity and fairness—available 24/7 to reassure players that help is always at hand. Support channels are designed so you can get a quick answer or a detailed follow-up, whichever fits your situation.

Live chat: the quickest way to get back in the game

Live chat is available directly from your account and is the fastest way to reach a real person. Expect an initial response within seconds to a few minutes, with agents working to resolve most routine issues during the same chat session. Live chat is ideal for urgent questions about bets, game access, or simple account fixes.

Email: detailed help and documented follow-ups

For questions that need documentation, screenshots, or longer investigation, email customerservice@pinnacle.com is the best route. Typical response times are within 24 hours, though more complex cases may take a little longer while the team performs checks. Email lets you track the conversation and return to it at your own pace, which is useful for transaction queries or verification issues.

Phone support: availability and how to check

Phone support availability can vary by region. If phone assistance is offered in your country, the option will be listed in your account’s Help or Contact section. If you don’t see a phone number, live chat and email remain the fastest, most reliable ways to get help.

Quick answers in the FAQ and Help Center

Pinnacle’s FAQ and Help Center cover the common topics players ask about — account setup, deposits and withdrawals, verification, bonus terms, and responsible gambling tools. The searchable resource is a great first stop when you want an immediate answer without contacting support, and it’s kept up to date so you get practical, accurate guidance.

What the support team can do for you

Agents are trained to handle a wide range of issues, including account verification, payment queries (from Visa and MasterCard to cryptocurrencies like Bitcoin and Litecoin), technical problems on desktop or mobile, and questions about promotions and wagering rules. The team aims to act promptly and fairly, keeping you informed every step of the way so you retain momentum without confusion.

How to reach support — a quick checklist

Log in to your account, open the Help or Support area, and choose live chat for fast, real-time assistance or email for documented follow-up (customerservice@pinnacle.com). If a phone option is available in your region, it will appear in the same place. Using the account-based contact tools helps the team access your details securely and speed up resolution.

Support also includes clear responsible gambling resources and tools — deposit limits, time-outs, and self-exclusion — so you can play with balance and confidence. Reach out anytime; the team is here to help you play safely and smoothly.